REFUND POLICY

Last Updated: June 2026

1. REFUND POLICY

1.1 Digital Product Sales

All products sold by Bandit Accounts are delivered digitally and are considered consumed upon delivery. As a result, purchases are generally non-refundable except in situations specifically outlined in this policy.

1.2 Eligibility for Refund Requests

A refund request may only be considered if a purchased product is proven to be substantially defective or unusable as advertised. To qualify, the customer must:

• Submit a support request within twenty-four (24) hours of receiving the product.
• Provide any evidence reasonably requested by Bandit Accounts.
• Work with our support team in good faith to diagnose the issue.
• Follow troubleshooting instructions, including but not limited to software reinstallation, configuration checks, or verification procedures.

Failure to meet these requirements may result in the request being denied.

1.3 Situations Not Covered by Refunds

Refunds will not be granted for any of the following reasons:

• The customer no longer wants the product.
• Incompatibility with hardware, software, operating systems, or configurations not specifically listed as supported.
• Refusal to cooperate with troubleshooting or support procedures.
• Suspensions, bans, restrictions, or penalties imposed by any game, platform, publisher, or third-party service.
• Violations of third-party rules, policies, or terms of service.
• Sharing, transferring, reselling, abusing, or otherwise misusing access credentials, keys, subscriptions, or accounts.
• Purchasing a product intended for a different game, platform, region, or device than the one owned by the customer.
• Use of unauthorized, modified, injected, or conflicting third-party software alongside the purchased product.
• Expiration of any applicable warranty period.
• Products that have been discontinued, replaced, updated, or retired after purchase.
• Excessive activation attempts, security flags, or account misuse caused by the customer.

1.4 Refund Processing

If Bandit Accounts approves a refund request, reimbursement will be issued through the original payment method whenever possible.

Estimated processing times may vary:

• Cryptocurrency payments: typically within 24 hours.
• Gift cards, vouchers, or promotional balances: may be refunded as store credit at our discretion.
• Third-party payment providers: subject to the provider's processing timelines, which may take several business days.

1.5 Payment Disputes and Chargebacks

Customers are expected to contact Bandit Accounts before initiating a chargeback or payment dispute.

Any fraudulent, abusive, or unjustified chargeback may result in immediate suspension or permanent termination of the customer's account, cancellation of active products, and revocation of future access. Bandit Accounts reserves the right to submit transaction records, support logs, and proof of Terms acceptance in response to any dispute.